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Terms And Conditions

1. Website & Business Information

• Website Name: maxpro.lk

• Website URL: https://maxpro.lk/

• Business Name: Grocery Items

• Location: Batticaloa, Sri Lanka

• Contact:

>Phone: 077 777 1407

>Email: admin@maxpro.lk


2. Eligibility

• There is no minimum age requirement to use this website.

• By placing an order, you confirm that the information provided is accurate and complete.


3. User Account

• Account registration is required to place orders on maxpro.lk.

• Users are responsible for maintaining the confidentiality of their login details.

• We are not responsible for any loss or damage arising from unauthorized account access.

4. Products

We sell grocery and packaged food products including but not limited to:

• Coconut powder products

• Jones Tea

• ICL products

• Maliban products

• Oats

• All products are subject to availability.

• Product images are for reference only; actual packaging may vary.


5. Pricing

• All prices are displayed in Sri Lankan Rupees (LKR).

• Prices may change without prior notice.

• In case of pricing errors, we reserve the right to cancel or correct the order.


6. Orders

• Orders are confirmed only after successful payment or order confirmation (for COD).

• We reserve the right to refuse or cancel any order for reasons including stock unavailability, pricing errors, or suspected fraud.


7. Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD)

• Card Payments

All payments must be completed according to the selected method during checkout.


8. Delivery

• Delivery Areas: All over Sri Lanka

• Delivery Time: Scheduled delivery within 4–5 working days

• Delivery times are estimates and may vary due to external factors.

• Customers must provide a complete and accurate delivery address.

• If the customer is unavailable at the time of delivery, re-delivery may be rescheduled.


9. Cancellations

• Customers have the right to cancel orders before dispatch.

• Once the order is dispatched, cancellation may not be possible.


10. Returns & Refunds

• Due to the nature of grocery items, returns are generally not accepted unless:

The product is damaged

The wrong item was delivered

• Issues must be reported within a reasonable time after delivery.

• Refunds (if applicable) will be processed using the original payment method.


11. User Responsibilities

Users agree not to:

• Misuse the website

• Provide false or misleading information

• Attempt to disrupt or harm the website or its services


12. Intellectual Property

All content on maxpro.lk, including text, images, logos, and design, is the property of maxpro.lk and may not be copied or used without permission.


13. Limitation of Liability

maxpro.lk shall not be liable for:

• Any indirect or consequential losses

• Delays caused by circumstances beyond our control

• Temporary unavailability of the website


14. Privacy

User information is handled responsibly and used only for order processing and service improvement.


15. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website indicates acceptance of the updated Terms.


16. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka


17. Contact Us

For any questions or concerns regarding these Terms, contact us at:

📞 077 777 1407

📧 admin@maxpro.lk